Refund policy & Cancellation
You will be able to cancel your order before it is shipped. Once the product is shipped and tracking details are shared, the order cannot be cancelled.
We have a 5-day return policy if:
- If there is any manufacturing defect which is hampering the optimal intended use for our products
- If you have received the product in a damaged condition; in this case, you need to inform us about the condition within 24 hours of receipt of your order by you.
The following shall not be eligible for return or replacement:
- Damages due to misuse of the product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used
- Digital products/services
- Any damage/defect which is not covered under the manufacturer’s warranty
- Performance-related issues which vary from user to user
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered
Please ensure that product is in unused and original condition which includes all price tags, labels, accessories, original packing and the invoice along with the product. And in the case of any manufacturing defects, we require the original packing, accessories and invoice even though the product may have been used by you.
We have partnered with courier service/s to deliver products to customers. If the website receives an order after 2:00 pm, then its next day will be considered as the first day of shipping duration. Our delivery service partners work on all days of the week but we do not guarantee delivery on Sunday and on any holidays (including national holidays).
Our delivery service providers will make two attempts to deliver your order to you. Further to which the order will be returned back to us. In this situation, we can refund your order amount but we will be charging the following restocking fee will be deducted per product from your refund amount.
Sometimes, the delivery may take longer due to
- Bad Weather
- Flight Delays
- Political Disruptions
- Other Unforeseen Circumstances
You have to contact the customer care centre with your order details to address the issue. In such cases, the delivery might get delayed (beyond 10 working days can be as 10-15 or 15-20 working days). The company and the website will not be able to compensate for any mental agony caused due to delay in delivery
Responsibility on post-delivery
Once the user receives the ordered products, the user will be responsible for title and risk of loss for the ordered products.
Terms & Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
For all multi-pack orders, KŌHĪ ROASTERS reserves the right to substitute similar coffees based on stock availability.
KŌHĪ ROASTERS is not liable for any courier delay.
Content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. KŌHĪ ROASTERS reserves the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Prices are subject to change without advance notice. All prices on this web site are given in Indian Rupees. All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. You will be billed the prices prevalent during the invoicing of the products. Our products are liable for GST in India